We will effectively communicate with
you. Your Harcourts property manager
will discuss your needs and develop a policy for the prompt response and
resolution of matters for you and your investment. In the busy world of property management our
clear communication procedures ensure that you always know what’s happening
with your property.
Ensure that you are kept fully
informed throughout the process of finding a tenant for your property.
Undertake comprehensive listing
notes about your property.
Prepare advertising for your
property, including appropriate photographs.
Have the property listed on all
the real estate websites that we subscribe to, within 48 hours of listing your
property for rent.
Facilitate inspections of your
property for all prospective tenants until your home is tenanted (subject to
access being provide to us by any current occupant).
Facilitate the erection of a
“for rent” sign on your behalf within 48 hours of listing the property (with
your permission and if signs are permitted).
When authorised by you to do so
we will check all successful applications on the relevant tenancy and credit
Verify all applicant’s
reference and previous renting history.
Verify & confirm applicants
Refer all potentially suitable
applications to you for approval (unless instructed otherwise).
Let your property for the
asking amount of rent, (as outlined in your management agreement with us). We
will not let your property at a different amount, without first obtaining your
permission in writing.
Complete and execute the
tenancy agreement and explain in detail your new tenants’ rights and
Ensure your new tenant pays all
ingoing costs prior to the commencement of the tenancy.
Lodge the bond in accordance
Forward a copy of the tenancy
agreement to you once the tenancy has commenced if instructed to in your
We have a zero tolerance rent arrears policy
which we outline clearly to all tenants when they sign their tenancy agreement.
Process rent payments made into
our trust account daily.
Follow up all late payments in
accordance with the Residential Tenancies Act 1986.
Keep you fully informed at all
times of the process we are following should the tenant fall into rent arrears.
Follow the legal process
through the Tenancy Tribunal should the necessity arise.
Provide you with an annual
financial summary of rents collected and outgoings paid.
We will complete a comprehensive property
condition report and will take photographs of both the interior and the
exterior of the property prior to the property being occupied.
Forward a copy of the property
condition report to you once completed and signed by both our manager and the
Conduct regular inspections of
the property, as mutually decided upon and set out in the management authority,
and provide you with a written report.
We will report to you any
repairs or preventative maintenance that may be visible or that is reported to
us by the tenant at the time of the inspection.
Conduct a comprehensive
property inspection when the tenants vacate the property ensuring that it is
comparative with the original condition report, whilst taking into
consideration any fair wear and tear on the property.
Deposit the net proceeds of
your rental income into your nominated bank account as per your management
Provide you with all copies of invoices
for any repairs required at your property if requested.
Pay all property outgoings as
agreed on your behalf prior to the due date (subject to the availability of
Maintenance and Repairs
We expect that property owners will
undertake recommended repairs to their rental property in order to preserve the
value of the property, meet legislative obligations and maintain a positive
relationship with the tenants. At Harcourts, we encourage your tenants to
submit all maintenance requests in writing.
Not undertake repairs to your
property in excess of your nominated amount, without first obtaining your
approval. NOTE: This excludes emergencies and repairs that are required to be
rectified by law.
Contract a tradesperson within
a timely manner for non-urgent repair requests.
Attend to any urgent repair
Only use trades people who are properly licensed and insured to
handle the type of work being performed on your property.
Should a fixed term tenancy be entered into
for your property
Contact you prior to the expiry
of the fixed term to advise you of current market conditions and to allow you
to make the decision whether you wish a further fixed term or would prefer a
periodic tenancy for your property.
Not renew a tenancy without
your express written permission (unless stated in the management agreement).
Advise you of any notice by the
tenants that they are not renewing their tenancy.
Minimise vacancies by promptly
acting on any notice to vacate received from a tenant.
Proactively manage the tenancy
agreement renewal process wherever possible to facilitate consistent income.
We will regularly review the rent charged
on your property in accordance with the current legislation to ensure you
receive the highest rent possible.